Legal Notice & Disclaimers

1. Company Information (Impressum)

Information according to § 5 TMG (German Telemedia Act):

Sascha Wohlert
TrustedBoosts
Grüner Weg 5
94133 Röhrnbach
Germany

Contact Information:
Email: mail@trustedboosts.com
Legal inquiries: mail@trustedboosts.com
VAT ID: DE329290158

2. Responsible for Content

Content responsibility according to § 55 Abs. 2 RStV:
Sascha Wohlert
Grüner Weg 5
94133 Röhrnbach
Germany

3. COMPREHENSIVE BUSINESS MODEL DISCLAIMERS

3.1 Service Nature and Strict Limitations

Our services are strictly consultative and advisory in nature. We provide:

• Strategic consultation for legitimate reputation management
• Process optimization recommendations and best practices
• Response management assistance and training
• Analytics, reporting, and monitoring tools
• Platform compliance guidance and education
• Customer service improvement recommendations
• Business process optimization suggestions

WE ABSOLUTELY DO NOT AND WILL NOT: Create, manipulate, purchase, or artificially generate reviews in violation of platform terms, applicable laws, or ethical business practices. Any request for such services will result in immediate termination.

3.2 Platform Dependencies and Risks

CRITICAL THIRD-PARTY PLATFORM RISKS: Our services depend entirely on external platforms (Trustpilot, Google, etc.) that operate independently. We have ABSOLUTELY NO CONTROL OR INFLUENCE over:

• Platform policy changes, algorithmic updates, or guideline modifications
• Review approval, rejection, removal, filtering, or visibility decisions
• Account restrictions, warnings, suspensions, or permanent bans
• Platform availability, functionality, or technical performance
• Competitive dynamics, market forces, or industry developments
• Economic conditions, regulatory changes, or legal requirements
• Platform mergers, acquisitions, shutdowns, or service discontinuation
• Geographic restrictions or regional availability changes

3.3 Legal Compliance and Customer Responsibility

ABSOLUTE CUSTOMER RESPONSIBILITY: Customers are solely and exclusively responsible for:

• Ensuring their business practices comply with all applicable laws and regulations
• Maintaining honest, transparent, and ethical customer relationships
• Following all platform terms of service and community guidelines
• Providing accurate, truthful information about their products and services
• Handling customer complaints and service issues professionally and appropriately
• Maintaining proper business licenses, registrations, and legal compliance
• Ensuring all marketing and advertising practices are lawful and ethical
• Managing their reputation through legitimate business improvements

4. MAXIMUM LIABILITY EXCLUSIONS UNDER GERMAN LAW

4.1 Complete Damage Exclusions

WE ARE ABSOLUTELY NOT LIABLE FOR:

• Review-related losses: Review removals, rating decreases, platform penalties, account restrictions
• Business impacts: Lost revenue, decreased sales, competitive disadvantages, market position changes
• Platform changes: Policy updates, algorithm changes, account restrictions, service discontinuation
• Technical issues: Platform downtime, data loss, system errors, connectivity problems
• Third-party actions: Competitor behavior, customer complaints, legal challenges, regulatory actions
• Indirect damages: Consequential, punitive, special, incidental, or speculative losses
• Opportunity costs: Lost business opportunities, investment losses, strategic disadvantages
• Reputational damage: Brand impact, public relations issues, media coverage
• Legal costs: Attorney fees, court costs, regulatory fines, compliance expenses
• Economic factors: Market changes, economic downturns, industry disruptions

4.2 Absolute Liability Cap

MAXIMUM LIABILITY LIMITATION: Our total aggregate liability for any and all claims, regardless of cause, legal theory, or damages sought, shall not exceed the lesser of: (a) the amount paid by the customer for services in the 30 days immediately preceding the claim, or (b) €100 (one hundred euros).

Statutory Exceptions: This limitation does not apply to liability for death, personal injury caused by gross negligence or willful misconduct, fraud, or other matters where liability cannot be legally excluded under German law.

5. Intellectual Property and Proprietary Rights

Comprehensive IP Protection: All content, methodologies, strategies, software, algorithms, processes, reports, and materials provided through our services remain our exclusive intellectual property.

Limited License: Customers receive only a limited, revocable, non-exclusive, non-transferable license for personal business use during the service period.

Strict Restrictions: Customers may not copy, distribute, modify, reverse-engineer, decompile, or create derivative works from our intellectual property without express written consent.

IP Infringement: Any unauthorized use of our intellectual property may result in immediate termination and legal action.

6. Data Processing and Privacy Compliance

Data processing is governed by our comprehensivePrivacy Policy, which complies with GDPR, TTDSG, and German data protection law.

Key Compliance Points:

• Data is processed exclusively for service delivery and legal compliance
• Appropriate technical and organizational measures are implemented
• Data subject rights are respected and facilitated through proper procedures
• International transfers include adequate safeguards and legal protections
• Data retention periods comply with German legal requirements
• Security measures meet industry standards and regulatory expectations

7. Content Accuracy and Information Disclaimers

Content Disclaimer: While we strive for accuracy, we make no warranties about the completeness, reliability, accuracy, suitability, or availability of information on our website or in our communications.

External Links: Our website may contain links to external sites. We have no control over and assume no responsibility for the content, privacy policies, practices, or availability of third-party sites.

Information Updates: Information may become outdated without notice. We reserve the right to modify content, services, or policies without advance notification.

Professional Advice: Our content does not constitute legal, financial, or professional advice. Consult qualified professionals for specific guidance.

8. Force Majeure and Unforeseeable Events

Comprehensive Force Majeure: We are not liable for any delay, failure, or interruption in performance resulting from causes beyond our reasonable control, including but not limited to:

• Platform outages, policy changes, technical failures, or service discontinuation
• Government regulations, legal restrictions, court orders, or regulatory actions
• Natural disasters, pandemics, emergencies, acts of God, or climate events
• Internet failures, cyber attacks, security breaches, or infrastructure problems
• Labor disputes, supplier failures, vendor issues, or supply chain disruptions
• Economic crises, market disruptions, currency fluctuations, or financial instability
• War, terrorism, political instability, or international conflicts
• Changes in technology, industry standards, or platform requirements

9. German Law Compliance and Jurisdiction

Applicable Law: All legal relationships, disputes, and interpretations are governed exclusively by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of law principles.

Exclusive Jurisdiction: The exclusive place of jurisdiction for all disputes is Passau, Germany, provided the customer is a merchant, legal entity under public law, or special fund under public law. For consumers, statutory jurisdiction rules apply.

Legal Compliance: These notices comply with German legal requirements including TMG, BGB, UWG, DSGVO, and applicable consumer protection laws.

10. Consumer Protection and Rights

Consumer Rights: If you are a consumer under German law, certain mandatory rights cannot be excluded. However, to the extent permitted by law, we limit liability for business-related damages.

B2B Services: Our services are primarily designed for business customers and commercial use. Consumer protection laws may have limited applicability.

Dispute Resolution: We encourage direct communication for dispute resolution. For disputes that cannot be resolved directly, German courts have jurisdiction.

11. EU Dispute Resolution and Consumer Rights

Online Dispute Resolution: The European Commission provides a platform for online dispute resolution (ODR) available at:
https://ec.europa.eu/consumers/odr/

Alternative Dispute Resolution: We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board unless legally required.

Consumer Mediation: For consumer disputes, statutory mediation procedures may apply under German consumer protection law.

12. Professional Standards and Ethical Business Practices

Commitment to Ethical Practices: We are committed to:

• Honest, transparent, and ethical business practices
• Strict compliance with platform terms and community guidelines
• Respect for consumer rights and fair competition principles
• Professional service delivery and communication standards
• Continuous education on industry best practices and legal requirements
• Maintaining high standards of business integrity and reputation
• Supporting legitimate business improvement and customer satisfaction

13. Industry-Specific Disclaimers

Review Management Risks: The review management industry involves inherent risks and uncertainties that customers must understand:

• Platform policies change frequently and unpredictably
• Review removal is common and often beyond anyone's control
• Algorithmic changes can affect visibility and rankings
• Competitive dynamics constantly evolve
• Customer behavior and preferences change over time
• Economic and market conditions affect business performance
• Legal and regulatory environments continue to develop

14. Technology and Service Limitations

Technical Limitations: Our services are subject to:

• Internet connectivity and third-party service availability
• Platform API limitations and access restrictions
• Software compatibility and system requirements
• Data processing and storage limitations
• Security measures that may affect functionality
• Maintenance windows and system updates

15. Severability and Contract Interpretation

Severability Clause: If any provision of these legal notices is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and all remaining provisions shall remain in full force and effect.

Interpretation: These legal notices shall be interpreted in accordance with German law and legal principles. In case of conflicts between German and English versions, the German version prevails.

Entire Agreement: These legal notices, together with our Terms of Service and Privacy Policy, constitute the entire legal framework governing our business relationship.

16. Contact Information and Legal Inquiries

All Inquiries:
Email: mail@trustedboosts.com

Postal Address:
Sascha Wohlert
TrustedBoosts
Grüner Weg 5
94133 Röhrnbach
Germany

Response Times: We respond to legal inquiries within 5 business days for acknowledgment and within 15 business days for comprehensive responses.